Since the inception of regulation under the Financial Services Authority (FSA ), in January 2005, the General Insurance market has changed considerably.
More recently, the regulator has adopted a principle driven approach to consumer welfare called ‘Treating Customers Fairly’.
At present, current legislation gives the consumer more protection when they purchase a policy through a broker, in comparison to purchasing direct from an insurer.
Unfortunately, although consumers have more protection, there is a lot more that the FSA could do to protect them further. We believe that, until the FSA focuses more on the insurer to improve their service, the customer is presently under a false sense of security.
As a broker, we believe passionately about the welfare of our clients. One of our aims is to ensure that our clients are treated fairly by their insurer, especially at the point of claiming on their policy.
Although we resolve most issues between our clients and their insurance provider, we cannot guarantee a successful outcome for every complaint. A stronger stance from the FSA could prevent a lot of these issues from occurring in the future.
As your Broker, our purpose is to ensure that:
You receive the best advice at all times.
You are not paying for more cover than you require.
You receive a good service from your insurance provider.
You know what is and is not covered on your policy (we will clarify the insurance jargon).
Your claims run smoothly.
We are on hand should you need any advice or have any issue with your insurer.
The UK's leading general insurance organisation, is the voice of the industry, actively helping to raise and maintain industry standards.
As a BIBA member, we are a regulated adviser who pride ourselves on the professional advice and range of products and services that we offer, always focused on each client’s individual needs and requirements.
If you feel that we have not reached these standards, click here to contact us.
Essential Health & Medical Ltd is an independent health
insurance specialist broker based in the UK.
We deal with all aspects of Private Health Insurance including Private Medical
Insurance, Income Protection and other forms of Financial Protection as well as
Expat Health Insurance. So if you are looking for Affordable Health Insurance
for your company or Family Health Cover and would value some assistance, please
Equally, if you are looking for Affordable Long-term Medical Insurance or Income
Replacement to protect your longterm financial well being we are confident that
we can help. Our Friendly staff are waiting to see how we can help.